Pakthekedaar Private Limited, a private limited company duly incorporated under the Companies Act, 2017 holding Incorporation No. 03088444 (“Pakthekedaar”, “we”, “our”, or “us”) is dedicated to maintaining the privacy and confidentiality of its customers and suppliers. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our platform. It also describes the measures we take to comply with applicable data protection laws and uphold data security standards. By accessing or using our Services, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.
1. Information We Collect
We collect personal and business information necessary to operate our platform and provide our Services effectively. This includes:
- Contact Information: Name, email address, phone number, and physical address
- Financial and Transaction Data: Payment details and transaction history
- Identification Information: CNIC or other documents for verification purposes
- Business Information: Supplier and customer profiles, company details, and product listings
- Technical Data: IP address, browser type, device identifiers, location data, and usage activity
- Cookies and Tracking Technologies: We use cookies, pixels, and similar tools to enhance user experience and monitor platform performance
2. How We Use Your Information
Your information is used for the following purposes:
- To facilitate transactions between buyers and suppliers
- To perform identity verification, including Know Your Customer (KYC) checks
- To manage user accounts and maintain business relationships
- To comply with legal and regulatory requirements
- Communication: To send updates about orders, accounts, and promotional offers (you may opt out anytime)
- Analytics and Personalization: To improve user experience and provide relevant content and recommendations
- Security and Fraud Prevention: To detect and prevent fraudulent or unauthorized activities
3. Data Sharing and Confidentiality
We value your trust and are committed to maintaining strict confidentiality of your data. Pakthekedaar does not sell or rent your personal or business information. Your information may only be shared in the following situations:
- Legal Requirements: When required by law, regulation, or court order
- Fraud Prevention: To investigate and prevent fraudulent or illegal activities
- Service Providers: With trusted third parties such as logistics partners and payment processors, strictly for operational purposes
4. Data Security
We implement strong technical and organizational measures to protect your data, including:
- Encryption of sensitive information during transmission
- Secure servers and restricted access controls
- Regular monitoring, audits, and system updates
While we strive to protect your information, no method of transmission or storage is completely secure.
5. Your Rights and Control
You have full control over your personal data. You may:
- Access and Update: Review and update your information through your account or by contacting us
- Data Portability: Request a copy of your data in a structured format
- Deletion: Request deletion of your data, subject to legal and operational requirements
- Marketing Preferences: Opt out of promotional communications at any time
To exercise these rights, contact us at: contact@pakthekedaar.com
6. Data Retention
We retain your personal and business data only for as long as necessary to:
- Provide our Services
- Fulfill legal and regulatory obligations
- Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymized.
7. Limitation of Liability
To the maximum extent permitted by law, Pakthekedaar shall not be liable for any direct, indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities, arising from the use of our Services or this Privacy Policy.
8. User Responsibilities
Users are responsible for maintaining the confidentiality of their account credentials. You agree not to:
- Share your login details with others
- Provide false or misleading information
- Engage in fraudulent or unlawful activities
Any misuse resulting from failure to secure your account will be your responsibility and may result in account suspension or termination.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our platform, and significant updates may be communicated directly to users. Your continued use of our Services after changes indicates your acceptance of the revised policy.
10. Governing Law and Disputes
This Privacy Policy shall be governed by the laws of Pakistan. Any disputes will be resolved amicably, and if unresolved, will be subject to the exclusive jurisdiction of the courts in Karachi, Pakistan.
11. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such data is identified, we will take steps to delete it promptly.
12. Third-Party Links
Our platform may include links to third-party websites. Pakthekedaar is not responsible for the content or privacy practices of these external sites. Users are encouraged to review their policies separately.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: contact@pakthekedaar.com